Customer Experience Management
Gartner defines customer experience management (CEM) as “the practice of designing and reacting to customer interactions to meet or exceed customer expectations and, thus, increase customer satisfaction, loyalty and advocacy.” It is a strategy that requires process change and many technologies to accomplish.
But while some big layers focus their energies on technology to track and monitor customer perception, satisfaction and purchase intent, we take a more personal approach to find how the customer really feels about their interactions with your business in order to refine how you do business in order to improve the positive feelings they associate with your brand.
IntraVista Marketing transforms Customer Experience insight into real-world action, offering small businesses and national brands the tools, training and thought leadership they need to better connect with customers.
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How Customer Experience Management helps your Business…
A great customer experience is the foundation of getting meaningful referals. There is no better source of new business than referals from happy clients.
With today’s impresonal box stores, when a consumer has a great experience, they tend to remember. As a small business owner, one of you biggest competitive advantages is a superior experience.
The human factor your small business can provide over “big” merchants cannot be disregarded. The personal attention you provide can make even the smallest “david” compete with the biggest of “Golliaths”.
Why work with us?
No Long Term Contracts
We don't have long term contracts... We believe in earning your business everyday. , if you're not happy with our work, you're free to pull the plug anytime
We may not be the cheapest in town, but we will respect your budget and deliver the best work we can within it. We believe quality work can be affordable, even on a budget
You own the work
We don't play games with code or content ownership. Once you've paid your bill, we hand you the keys and complete ownership of YOUR site.
We're always here to help if you run into trouble, or accidentally delete your entire site while trying to show off to your team how you can do anything.
We’re Here To Help Your Business Get Noticed!
Through Creative Ideas, Innovation, Intelligence & Sheer Determination